SST Admin: Video 5 - Sending the user their 'Training welcome' email and updating the training request TopDesk ticket
From Victoria Bailey on October 2nd, 2020
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The last of five training videos for enrolling new users onto the New CMS Self Service Training (SST) courses.
In this video:
- How to edit and send a new trainee their 'Welcome to your New CMS training' email.
- How to update the intitial TopDesk training request ticket with the default templated answers.