Hub Support

Generate Captions

Captions can be automatically generated for any media item as follows:

1. Go to the Media entry page for the media item
2. Click on Order Captions from the Actions drop down
3. Choose the turnaround time (48 hours is standard, 24 hours is a priority turnaround time)

To Edit Captions that have been generated for a media item

1. Go to the Media entry page for the media item
2. Click on Edit Captions from the Actions dropdown
3. Click on the COMPLETE link for the captions that are listed for the item
4. You will now enter the cielo24 caption editing environment
5. Further instructions on editing can be found here

Publishing your content to make it available to others

When you upload or create a new media item (see Creating and Adding Content above/below/separate page), it will be set to Private by default. Only you will be able to see it. If you want the content to be visible to others you will need to Publish it. In order to Publish any item of content, you will firstly need to make sure that you have entered sufficient metadata for the item. See Adding Some Content above, and also this page on more information about metadata

1. Click on My Media
2. You will see a list of all your media
3. Click on the item you want to Publish
4. You are taken to the item’s Media Page
5. Click on the Actions drop down button
6. Choose Publish
7. If you see the following message

Complete all the required fields and save the entry before you can select to publish it to categories or channels. Edit
You will need to click on the Edit link and make sure all the metadata has been correctly completed, and then click on Save.

8. Otherwise choose on of the following publication options
9. Choose Private - to keep the content Private to yourself - you might want to do this later if you want to un-publish your content
10. Choose Unlisted - select this to make the content available to selected viewers only - you can do this by giving them the address provided in the Link to Media Page tab
11. Choose Publish - this will make the content discoverable by all viewers in the Hub. NB You must do this to make content visible outside of the University
12. If you have already set up some Channels, you will also have the option of publishing your content to any one of those too.

Embedding content into the Universty's (or other external) websites

You can embed your videos from the Hub into the University’s main website, or any other website that allows you to use embed codes to add content

1. Click on My Media
2. You will see a list of all your media
3. Click on the item you want to Publish
4. You are taken to the item’s Media Page
5. Click on the Share button
6. Click on the blue Embed tab
7. Copy the embed code for the size of video that you want to embed - use CTRL+C on a PC and CMD + C on a Mac

Create a Playlist

Content can be organised into playlists, in a way similar to YouTube. So you can aggregate a number of videos together, and specify the order in which they are played. If the videos are not private, you can also generate an embed code for your playlists and use this to embed the media in other websites.

To Create a Playlist

1. Locate a video you want to add to your playlist - this can be one of yours, or one that has been published by someone else
2. Click on the item so that you are in the Media Page for that item
3. Choose + Add to Playlist
4. Type a meaningful name into the field that says “Create new playlist”
5. Click on the Create button
6. The new playlist will have been saved and the video added to it

Add Content to an existing Playlist

1. Locate a video you want to add to your playlist - this can be one of yours, or one that has been published by someone else
2. Click on the item so that you are in the Media Page for that item
3. Choose + Add to Playlist
4. Click the checkbox(es) next to the name of the playlist to which you want to add the item
5. Click the Save button

View Playlists

1. Choose My Playlists from the “Your Name” dropdown list button on the right hand side of the screen
2. Select the name of the playlist you want to work with from the My Playlists list
3. Click on the double-headed arrow next to the thumbnail of any item in your playlist and drag the item up or down if you want to re-order the items in the list
4. Click on the Embed button
5. Click on the Ok button at the Embed Playlist warning message (telling you items have to be published before use) to continue
6. Choose either from the Horizontal or Vertical layout option
7. Click the Iframe button
8. Highlight the Iframe code and choose CTRL + C (PC) or CMD + C (Mac) to copy the embed code
9. You can now embed this into another environment such as the University’s web site

Create a Channel

Content can also be published into Channels. Channels are similar to playlists, and can even contain playlists within them. Channels differ from playlists though, in that channels can be set up to allow different levels of access to your content to different people. Channels are also a good way to take a collection of your own videos and make them available to viewers outside the University. Channels can also have their own thumbnail image, and their own important metadata, including Description and tags.

1. Click on My Channels from the “Your Name” drop down menu on the right hand side of the screen
2. Click on the Create Channel button
3. Give the new channel a meaningful Name, Description and Tags. As with all media items and playlists, please enter this information that will make it easier for you and others to know what the channel contains, and to make it easier for you to manage your media in the long term.
4. Choose the following type of privacy for your channel as follows
5. Open - All logged in users can view content but only admin-role users and channel members can contribute content.
6. NB Use this to share content to an internal audience of all University members
7. Restricted - All logged in users can view content and only channel members can contribute content.
8. Private - Only channel members can view and contribute content.
9. NB Use this to share your videos amongst a private group of people such as your department, research group, select group of students etc
10. Shared Repository - channel members can view and contribute content, and they can also publish this content into other places they wish to.
NB use this if you want people
11. Public - Anyone can view content (including anonymous not logged-in users). Only channel members can contribute content according to their publishing entitlements.
NB use this to create a collection publicly visible items that you can share with people outside the University
12. Click on the Save button
13. When you have saved the channel, two extra tabs appear on your screen - these are Members and Playlists. We will look at these below

Add members to a Channel

Because Channels are designed to allow collaboration, you will need to add members to the channel to allow this

1. Click on the Members tab
2. Select the default membership level you wish new members to have - you can choose between
3. Member - can view but not contribute
4. Contributor - can add content to the channel
5. Moderator - can approve or reject the addition of content if the channel requires it
6. Manager - can do all ofthe above, and allow the addition of other members, change the metadata etc
7. Click on the Add Member button
8. Enter the person’s name in the Enter user name box in the Add member pop up dialogue box Tip - you can actually enter their surname or their University username
9. Select a permission level if you want to override the default setting specified in (2) above
10. Click on Add
11. Repeat for all members
12. Click Back To Channel to return to the Channel’s main window
13. Or go back to the Details or Playlist tab if required

To View or Edit an existing channel

If you want to edit your channel's contents, details, membership or playlists, do the following

1. Click on My Channels from the “Your Name” drop down menu on the right hand side of the screen to show your channels
2. Click on the required channel icon to enter the channel to view its content
Or
3. Click on the Edit link, in the bottom part of the channel thumbnail, underneath the channel name, and you will enter the cahnnel editing page

Adding content to a Channel

Now you have created a channel, you will want to add some content to it

1. Click on My Channels from the “Your Name” drop down menu on the right hand side of the screen to show your channels
2. Click on the required channel icon to enter the channel
3. Click on the Add to Channel button
4. You will now be presented with a list of your media items that you can add to your channel
5. NB Remember that if a colleague has shared an item with you by making you a Collaborator, you will need to select View Media I Can
6. Publish from the View Media I own dropdown
7. You can select one or as many items as you like by clicking the check box on the upper left corner of any item in the list
Or
8. Click on the Add New button at the Top of the list (see the Adding some content section above)
9. Click the +Publish button when done

To Create a Playlist within a Channel

Channel Playlists - playlists that reside within channels, are a very useful feature for enabling you to order content within a channel. There is a good example of their use within this publicly visible Philosophy channel

1. Click on My Channels from the “Your Name” drop down menu on the right hand side of the screen to show your channels
2. Click on the Edit link, in the bottom part of the channel thumbnail, underneath the channel name
3. Click on the Playlist tab of the edit channel screen
4. Click on the blue Create New button on the right hand side of the screen
5. Give the new playlist a meaningful Name, Description and Tags. As with all media items and channels, please enter this information that will make it easier for you and others to know what the channel contains, and to make it easier for you to manage your media in the long term.
6. Click on the Save button
7. Now click on the Details tab, and the Back to channel link to see the playlist within the channel
8. You can come back and add more playlists, or edit existing playlists from the playlist tab if you wish

Some typical scenarios for using Channels

To create a collection of videos you can share with someone outside the University
You may have a group of videos you want to share outside the University. You can do this as follows

1. Make sure all the individual items are published - see Publishing Your content
2. Create a Public Channel - see Creating a Channel
3. Add your videos to the new channel - see Adding content to a channel
4. Go to the channel viewing page (not the editing page)
5. Grab the URL from the address bar in your browser
6. You can send this URL to anyone you want to share the content with

Tip - you might want to shorten the URL using a tool such as Goo.gl
To create a collection of videos you can share with a restricted group or individual within the University

1. Make sure all the individual items are published - see Publishing Your content
2. Create a Private Channel and add the members - see Creating a Channel
3. Add your videos to the new channel - see Adding content to a channel
4. Go to the channel viewing page (not the editing page)
5. Grab the URL from the address bar in your browser
6. You can send this URL to anyone you want to share the content with
7. They will also see the channel under their channel listing, although they may need to adjust the View Channels I Manage settings depending on how you added them to the channel

Contact Support

For technical support with Kaltura Digital Media Hub please contact: